From complaint to contractor — 30 seconds. No app to open.
Picture a tenant messaging 'leak in the bathroom'. In under thirty seconds: the agent identified it, routed to the right contractor, opened a ticket and updated the tenant. Nobody on the team even saw the message.
What's happening today
Complaints arriving on WhatsApp that go unanswered
Finding the right contractor for each call — a manual process
Documentation scattered between WhatsApp, phone calls and a spreadsheet
Tenants who don't know who's handling what
What changes with DOZI
From complaint to dispatched contractor — in under 30 seconds
Smart routing by call type, area and availability
Full documentation per ticket — contracts, photos, timeline
Tenants get automatic updates at every stage
Matching product
Construction Warranty Manager
Frequently asked
What you'll want to know
Yes — via API or CSV/Excel import.
The system escalates to a human contact within a preset window.
Base system — two weeks. Fully custom — weeks more.
Ready to see what this looks like for you?
A 30-minute consultation — free.